By leveraging Ifbyphone’s Virtual Call Center software and bringing its outsourced call center in-house, DiabetesAmerica has saved over 50% while also integrating interactive voice response (IVR) technology to increase patient access to its health centers. DiabetesAmerica looked to Ifbyphone to provide a virtual call center system that would support over 600 inbound calls per day, automatically routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals. Additionally, DiabetesAmerica needed a cloud-based solution with no capital expenditure that would work with their existing telephone system. “DiabetesAmerica chose to work with Ifbyphone because our system provides ...Read More

The Peter F. Drucker and Masatoshi Ito Graduate School of Management was recognized as a 2009 “Excellent Business School” by EDUNIVERSAL, an organization that helps students choose the best business schools worldwide. The Drucker School was honored to be among the 1,000 selected business schools in the world because of its strength in the US and international influence. The ratings are based on the votes of the business schools’ deans who gave their recommendations by answering the question “which business school(s) would you recommend to anyone wishing to study in this country?” The official selection is separated by continent and the number of schools per country is weighted by quantitative and qualitative criteria. ...Read More

The global recession has created a new state of normal in which finance professionals will need to think differently about how they organize, capitalize and manage cash. To help them do this, Ariba, Inc. (Nasdaq: ARBA), the leading spend management solutions provider, today announced that it is teaming with International Accounts Payable Professionals (IAPP), the guidance-setting association for the accounts payable profession, to deliver innovative programs for enhancing payables performance. As a Gold Partner, Ariba will provide IAPP members with access to leading-edge information, best practice processes and solutions they can leverage to implement a highly integrated cash management strategy while improving the efficiency of the ...Read More

MasterCard (NYSE:MA) has today launched an innovative solution to harness the mobile phone as a form factor for its Chip Authentication Program. The initiative focuses on enabling consumers to authenticate their banking and online transactions through their own mobile phone with solutions from three leading industry vendors. MasterCard’s CAP program (Chip Authentication Program) focuses on solutions that allow cardholders to authenticate themselves using their existing EMV banking card and a personal card reader. The reader, normally issued by a bank, generates a single-use password that can be used for e-banking transactions, e-commerce, telephone authentication or a whole host of other uses where the customer is not face-to-face with ...Read More

Getaroom.com (getaroom.com’s guaranteed low rates. “Our new mobile phone application is a convenient, simple and basic solution to support the needs of travelers on the go who don’t have access to a computer,” said getaroom.com President and co-founder Bob Diener. “We wanted to provide a service to a broad range of mobile phone users. We kept the application simple so it can be supported by most mobile phone devises,” continued Diener. Travelers will be able to easily find information on hotel availability and rates. Once the city and date information is inputted available properties are displayed on the screen. Listings include color photos of the property, the average nightly rate, guest satisfaction ratings, and location ...Read More

Businesses across Latin America are using the global recession as an opportunity to call on past economic experience as they review and reshape their operations and prepare for economic recovery, a new survey by KPMG International revealed. According to the survey — issued today in a report titled “Out of Adversity” at KPMG’s Ibero-America Tax Summit in Santiago, Chile — Latin American businesses appear to have taken the recent global recession in stride, drawing on their experiences during past difficult economic times within their own countries to manage through the current downturn. The KPMG poll, which surveyed 165 business executives in Argentina, Brazil, Chile, Columbia, Mexico, Peru, and Venezuela on ...Read More

Despite the HMRC claiming that a VAT registration application is typically turned around within two weeks, new businesses are reportedly experiencing lengthy delays. UK business owners are now worried that they are facing yet another obstacle, in these uncertain financial times. One such business owner recently told the Financial Mail that after registering his company for VAT in April 2009 he was informed that there would be a six week wait due to a processing backlog. Despite chasing up the application on numerous occasions, he did not receive his registration until last week – almost 5 months later. Kevin Kinsella of Kinsella Tax Investigations, one of the UK’s foremost HMRC tax investigation specialists, notes that, “If the ...Read More